Terms and Conditions

Introductory Provision

These Terms and Conditions apply to purchases made in the online stores www.sashe.sk/NELINA and www.nelina.sk, operated by:

Ing. Eva Kušejová, J. Murgaša 1320/3, 071 01 Michalovce /there is no brick-and-mortar store at the above address/
tel. 0918-923-297
e-mail: nelina.eshop AT gmail.com
Registered with the Michalovce District Office, Trade License No. 840-14453
Company ID: 43038280 and Tax ID: 1041829712 (hereinafter referred to as the “Seller”)

Order and Conclusion of the Purchase Agreement

1. All orders placed through the Seller’s online store are considered binding. By submitting an order, the Buyer confirms that they have read these Terms and Conditions and the Complaints Procedure, which forms part of these Terms and Conditions.
2. An order constitutes a proposal for a sales contract. The sales contract is effectively concluded upon the buyer’s receipt of the ordered goods.
3. The validity of an electronic order is conditional upon the completion of all required information and details in the order forms and the buyer’s acceptance of the order’s contents.
4. The delivery address is the address provided by the buyer in the order form. If the delivery address is incomplete or the buyer’s name is not provided, the order will be rejected.
5. Ownership of the goods passes to the buyer upon receipt of the goods, subject to the condition precedent of full payment of the purchase price along with the seller’s costs associated with the sale, which are borne by the buyer.
6. By completing the order form or submitting a binding order through the online store, the buyer grants the seller consent to collect and archive personal data about the buyer and their purchases (see Customer Privacy Policy).
7. The buyer has the right to cancel the order without giving a reason at any time prior to its binding confirmation by the seller. After the order has been bindingly confirmed, cancellation is only permitted if the seller fails to meet the agreed delivery terms. In the event of cancellation of a confirmed order, the buyer is obligated to compensate the seller for any damages incurred as a result of such action. The seller shall exercise the right to compensation for damages primarily in the case of purchasing goods “on order,” which had to be procured at the customer’s request, or in the event that demonstrable costs have already been incurred in connection with securing the goods. Cancellation fees may amount to up to 50% of the total price of the goods.

8. Goods may be ordered no earlier than two weeks before the requested delivery date (unless the buyer and seller agree otherwise). If this condition is not met, the order will be canceled by the seller.

9. The seller has the right to cancel the order if the buyer does not respond to an email that the buyer has read and in which the seller requests clarification of the order.

10. For goods ordered specifically to the customer’s specifications, a deposit of at least 30% of the total price of the goods must be paid. The deposit can be paid by bank transfer. We will send you the necessary payment details as well as an order confirmation via email immediately after you place your order. The deposit will be deducted from the final payment for the goods.

International Sales

I will do my best to accommodate the wishes of all customers regardless of the delivery location. If the delivery is outside the territory of the Slovak Republic, I will handle payment and delivery terms individually via internal messaging, depending on your location and the size and weight of the ordered goods.

Payment

Options • Bank transfer to our account at FIO Bank
•Cash on delivery upon agreement
- I reserve the right to refuse cash on delivery for buyers with negative reviews and for those shopping in this online store for the first time.
Shipping and Delivery

Terms
An important piece of information for international customers is the shipping cost. This amount is determined individually based on the total order price, size, volume, and delivery location. I can, of course, provide you with this information before you place your order.
If you accept these delivery terms, nothing stands in the way of a successful transaction. I ship goods abroad via Slovak Post.

Delivery Terms, Shipping Times, and Shipping Costs

1. Unless otherwise stated in the description of the ordered goods or product, all goods in stock are shipped within 7 business days after order confirmation—for cash-on-delivery orders or upon payment to the account. In the event that the ordered goods are not manufactured, or it is not within the seller’s operational capabilities to procure the goods for the buyer, or if procuring the goods would entail unreasonable costs, the seller is not bound by the buyer’s order and will notify the buyer within 3 days.
2. Each customer is notified of the shipment of goods via email. The customer can review the order by logging into the system. The customer is also notified of the order status via email.
3. Delivery of goods is carried out via Slovak Post to the address provided by the customer in the order.
4. Delivery of goods to the territory of European Union member states or other countries is carried out based on prior consent and mutual written agreement on the price for postage and packaging, as well as any other delivery terms between the buyer and the seller.
5. The seller reserves the right to extend the shipping deadline if the goods are currently out of stock and require time for production, or if other unforeseeable events occur. The customer will be informed of any extended shipping deadline via email.
6. In urgent cases (e.g., the goods are intended as a gift or need to be delivered before a vacation), the customer may request priority processing of the order. This is best done at the same time as submitting the order via email. We will ship the goods via first-class mail through Slovak Post.
7. If part of the ordered goods is either currently out of stock or must be custom-made, I will put the entire order on hold and inform the customer of the approximate possible completion date for the entire order. Based on this information, the customer may request that we ship the portion of the goods that is in stock within the timeframe specified in the Terms and Conditions, and the remainder as soon as it becomes available. In this case, however, the customer pays the shipping costs for both shipments.
8. The goods you have ordered from us will be delivered by mail. Goods of non-standard dimensions or goods weighing more than 30 kg will be delivered to you by a method to be agreed upon separately.
9. The seller is not liable for late delivery of goods caused by the carrier, the postal service, delayed delivery from the manufacturer, etc.

Terms and Payment Options for Goods (Shipping), Discount Codes
1. The online invoice issued
serves as the delivery note.
2. VAT is not applied to the prices listed in the online store (the seller is not a VAT payer); all prices are displayed inclusive of VAT.
3. If the seller fails to fulfill the contract because they cannot deliver the ordered goods or provide the service, they are obligated to immediately inform the consumer and, within 15 days, refund the price paid for the goods or the advance payment, unless the seller and the consumer agree on an alternative performance.
4. Overview of available shipping methods and their prices:

Shipments are delivered via Slovak Post.

The price of postage and packaging is determined based on the Slovak Post price list and will be displayed to you when placing your order.
Personal pickup is possible by mutual agreement.

• FREE shipping (valid only for Slovakia):
• - payment in advance to our account - for purchases over €40 
• - cash on delivery - for purchases over €50

5. Overview of available payment methods and their fees:
Bank transfer fee (payment before delivery) €0
Cash deposit fee (bank fee) .... €0
The variable symbol will be sent to you via email upon order confirmation.

6. If the buyer fails to pay the order amount via advance bank transfer within 7 calendar days, the seller is entitled to cancel the unpaid order.

7. Discount code—if available in the seller’s offer on the e-shop website—must be entered in the “enter voucher code” field when completing the order. Otherwise, the discount will not be applied.

Undelivered Shipments

1. If a shipment is returned as undelivered through no fault of ours (the recipient’s address was not found, the recipient was not notified of the shipment’s storage, the customer failed to accept the shipment by mistake or intentionally, etc.), we will send the customer an email requesting information on how to proceed with their order. We expect a response to this request within 7 days of sending the message.
2. If the customer asks us to resend the shipment, I will add a second handling fee and postage to the total cost of the shipment, as with the first shipment.
3. Resending an undelivered shipment is possible only upon advance payment.
4. If the customer does not respond to the request within the specified timeframe, I will cancel the order. I will notify the customer of the order cancellation. In this case, the customer’s next purchase will be possible only after paying for the goods in advance (via bank transfer). If the payment is processed successfully, I will lift this payment restriction for future orders.
5. Any complaints will be handled in accordance with the seller’s online
store complaint policy and the laws of the Slovak Republic.
Withdrawal from the Purchase Agreement

1. The consumer is entitled to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods or from the conclusion of the contract for the provision of services, provided that the seller has fulfilled its information obligations under Section 10 of Act No. 108/2000 Coll. in a timely and proper manner.
2. Since the contract is canceled from the outset in the event of withdrawal, the supplier shall refund or reimburse the consumer/buyer for the price of the goods plus shipping costs (shipping costs will be refunded only up to the amount of the cheapest shipping option available in this e-shop).

3. If the consumer decides to withdraw from the contract within the period specified in point 1, they are required to comply with the following conditions:
3.1. Contact the seller in writing to request withdrawal from the contract, stating the order number, first and last name, date of purchase, and their account number or address for the refund—they may use the WITHDRAWAL FORM provided below or submit their request via SAShE’s internal messaging system.
3.2. If the consumer has received and accepted the goods, they must return them to our address listed in the Contact section no later than 14 days from the date of withdrawal from the contract.
3.3. Upon fulfillment of all the above conditions for returning the goods, we will refund the cost of the goods and shipping via bank transfer to your account or by postal money order no later than 14 days from the date of withdrawal from the contract.
3.4. We recommend sending the goods via registered mail, as we are not liable for any loss of the goods in transit to us. We do not accept cash-on-delivery shipments.
3.5 The buyer is responsible for paying the shipping costs for returning the goods.

3.6 The right to return goods does not apply to goods custom-made according to the customer’s specifications.

Contract Withdrawal Form:

(Please fill out and send this form only if you wish to withdraw from the contract)

- To: Ing. Eva Kušejová, J. Murgaša 1320/3, 071 01 Michalovce

- I hereby notify you that I am withdrawing from contract number .....................................

   (please provide the invoice reference number)

 

Please specify the name of the returned goods: ..........................................................................................................................................................................

..........................................................................................................................................................................

Reason for returning the goods (optional):

...........................................................................................................................................................................

Date of receipt of the goods:

...........................................................................................................................................................................

Consumer’s first and last name:

...........................................................................................................................................................................

Consumer’s address:

...........................................................................................................................................................................

Account number (for refund purposes):

...........................................................................................................................................................................

 

          ________________                                                          _________________________

                      Date Consumer’s signature

 

Protection of Customer Personal Data

We take the protection of your personal data very seriously and therefore wish to provide you with important information regarding the processing of your personal data in connection with Regulation (EU) 2016/679 of the European Parliament and of the Council (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC, and Act No. 18/2018 Coll. on the protection of personal data and amending certain laws, which imposes new requirements for the protection of personal data.

- Who is the controller of your personal data?

The controller of your personal data is Ing. Eva Kušejová, with its registered office at J. Murgaša 1320/3, 071 01 Michalovce, ID No.: 43038280

- Why do we process your personal data and for what purpose?

We process your personal data solely and exclusively for the purpose of smoothly fulfilling your order and providing customer service.

- What personal data do we process?

We process your personal data only to the extent necessary to fulfill the purpose of processing.

- What are your rights regarding personal data protection?

You have the right to:

* access to your personal data

* to correct or supplement your data

* erasure of data /the right to be forgotten/

* data portability

* object to the processing of personal data

1. The processing of your order is conditional upon the collection of your personal data.
2. Providing personal data is optional and voluntary; however, if you do not provide it, we will be unable to fulfill your requests or allow you to make a purchase in our online store.
3. Respecting the privacy of individuals, the seller undertakes to collect only those personal identification data (information that enables or facilitates the identification of any person, e.g., name, address, email address...), that you voluntarily provide to us and that we absolutely need in order to provide the best possible services.
4. Personal data included in the order and provided to us during customer registration is considered confidential by our company and is protected against misuse.
5. By submitting a binding order, the buyer grants our company indefinite consent to process personal data. NELINA records and processes the personal data you provide for the purposes of business and services.
6. The seller undertakes to use the personal data you provide exclusively to contact you in order to fully meet your requirements and needs and to continuously improve its services.
7. The Seller undertakes not to disclose, sell, or lease personal data obtained through the online store to third parties, unless such disclosure is the subject of a mutual agreement prior to the transaction.
8. The Seller may occasionally use personal data or parts thereof in aggregate form exclusively for the purposes of statistical analyses, reports, or summaries, provided that no personally identifiable information regarding a specific individual can be derived from such data.
9. The Seller is required to disclose the necessary portion of your personal data to shipping companies that deliver our products to you based on your binding order. These companies are responsible for protecting your personal data in accordance with the applicable laws of the Slovak Republic.
10. If you wish to update your personal data or would like more detailed information about personal data protection at NELINA, please write to us or contact us at 0918 923 297
14. The seller reserves the right to update the information regarding data protection provided on the online store www.sashe.sk/NELINA as necessary.
Complaints Policy of
the Online Store www.sashe.sk/NELINA

In accordance with the applicable Civil Code, a 2-year warranty is provided for all goods. The warranty does not cover defects or damage to the product resulting from improper handling, improper use, improper care of the product, or other causes. The warranty period begins on the day the buyer takes delivery of the goods. When filing a complaint, the buyer is required to prove that the goods were purchased from the seller. If the defect can be remedied, the buyer has the right to have it remedied free of charge, in a timely manner, and properly. The seller is obligated to remedy the defect without undue delay. The seller may, at any time, replace the defective item with a non-defective one instead of remedying the defect. In all other respects, the seller’s liability for defects in the goods is governed by the provisions of generally applicable legal regulations.


Final Provisions

These Terms and Conditions apply in the version published on the Seller’s website on the date the Buyer submits the electronic order. By submitting the electronic order, the Buyer unconditionally accepts all provisions of the Terms and Conditions in the version valid on the date the order is submitted, as well as the price of the ordered goods (including shipping and handling) valid on the day the order is sent, as listed on the Seller’s online store, unless otherwise demonstrably agreed upon in specific cases. The buyer is irrevocably bound by the submitted order (draft purchase agreement).

Supervisory Authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Košice Region
Vrátna No. 3, 043 79 Košice 1
Supervision Department Tel.:
055/6220 781
Fax: 055/6224 547

 

Link to the consumer dispute resolution platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng;=SK